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ServiceBolt Terms of Use
Effective Date: September 15, 2026 | Last Updated: September 15, 2026
These Terms of Use constitute a legally binding agreement between you and ServiceBolt governing access to and use of the ServiceBolt website, applications, software, features, integrations, and related services. By creating an account, starting a trial, purchasing a subscription, or using the Services, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it.
1. Services
ServiceBolt provides software for service businesses, including customer management, scheduling and dispatching, service tickets and work orders, estimates, invoicing, payment-related functionality, employee and technician management, customer communications, reporting, equipment and service history, maintenance agreements, inventory tools, document storage, integrations, mobile and desktop functionality, and other features introduced from time to time. ServiceBolt may modify, improve, add, suspend, or discontinue features as the platform evolves.
2. Accounts and Authorized Users
You agree to provide accurate account information and protect login credentials. Business customers may authorize employees, technicians, contractors, office personnel, administrators, and other users. The customer is responsible for user permissions, removing access when appropriate, and activity performed through authorized accounts.
3. Subscription Plans and Fees
Paid plans are offered at $59.99, $129.99, $199.99, and $499.99 per month, depending on the plan selected. Features, user limits, usage limits, add-ons, and applicable taxes will be disclosed at purchase. ServiceBolt may change pricing upon reasonable advance notice, subject to applicable law.
4. Seven-Day Free Trial
Eligible subscriptions may begin with a 7-day free trial. Unless canceled before the trial expires, the selected paid monthly subscription begins automatically and the payment method on file will be charged the disclosed plan price plus applicable taxes. Trial eligibility and any additional promotional terms may be limited or changed for future offers.
5. Automatic Renewal and Cancellation
Monthly subscriptions automatically renew each month until canceled. By affirmatively starting a trial or subscription, you authorize recurring charges at the disclosed price. You may cancel using the cancellation method made available by ServiceBolt. Where required by law, customers enrolling online will have an online cancellation method. Cancellation stops future renewal charges and generally leaves access available through the end of the paid billing period.
6. Refunds
Except where required by law or expressly stated otherwise by ServiceBolt, payments already made are non-refundable. Canceling a subscription prevents future renewal charges but does not ordinarily create a refund for the current paid period.
7. Customer Data
As between ServiceBolt and the customer, the customer retains ownership of business information and content submitted to the Services, subject to third-party rights. The customer grants ServiceBolt a limited right to host, process, transmit, copy, back up, display, and otherwise use Customer Data as reasonably necessary to provide, secure, maintain, support, and improve the Services and fulfill legal obligations.
8. Privacy and Communications
ServiceBolt's processing of personal information is also governed by the ServiceBolt Privacy Policy. Customers using messaging features are responsible for obtaining legally required permissions and complying with laws governing SMS, email, marketing, privacy, and recordkeeping.
9. Third-Party Services
ServiceBolt may integrate with payment processors, accounting systems, communications providers, mapping services, suppliers, manufacturers, and other third-party services. Those services are controlled by their providers and may have separate terms and privacy policies.
10. Acceptable Use
You may not use ServiceBolt to violate law, commit fraud, access another account without authorization, introduce malicious software, bypass security, interfere with the Services, conduct unauthorized security testing, unlawfully scrape data, reverse engineer the Services except where legally permitted, infringe rights, or engage in abusive or deceptive conduct.
11. Intellectual Property
ServiceBolt and its licensors retain all rights in the Services, including software, source code, designs, interfaces, databases, documentation, workflows, trademarks, logos, and proprietary technology. No ownership rights are transferred to customers except the limited right to use the Services under these terms.
12. Availability, Maintenance, and Updates
ServiceBolt strives to provide reliable service but does not guarantee uninterrupted or error-free operation. Interruptions may occur because of maintenance, updates, telecommunications failures, third-party providers, cybersecurity incidents, emergencies, or circumstances outside reasonable control.
13. Suspension and Termination
ServiceBolt may suspend or terminate access for nonpayment, material violations, fraud, unlawful activity, significant security risks, or conduct materially threatening the platform or others. Where reasonable, ServiceBolt may provide notice and an opportunity to cure.
14. Data Following Termination
After termination, access to Customer Data may be limited or discontinued. ServiceBolt may provide a reasonable period for retrieval or export when technically feasible and consistent with applicable law and retention policies. Customers should maintain independent records and backups needed for their businesses.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SERVICEBOLT DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LEGALLY BE DISCLAIMED. NOTHING HERE EXCLUDES RIGHTS THAT CANNOT LEGALLY BE EXCLUDED.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICEBOLT AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR DATA. SERVICEBOLT'S AGGREGATE LIABILITY ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO SERVICEBOLT DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification
To the extent permitted by law, business customers agree to defend, indemnify, and hold harmless ServiceBolt and its affiliates, owners, officers, employees, and agents from qualifying third-party claims arising from unlawful use of the Services, Customer Data, violation of these terms, or infringement of third-party rights.
18. Governing Law and Disputes
Disputes are subject to the Binding Arbitration and Class-Action Waiver provisions in Section 6A of this package, except where applicable law requires otherwise.
19. Changes
ServiceBolt may update these Terms periodically. Material changes will be communicated as required by applicable law. Where affirmative consent is legally required, ServiceBolt will obtain it.
20. Contact
ServiceBolt · P.O. Box 186, Versailles, KY 40383 · info@myservicebolt.com · 859-327-6617 · myServiceBolt.com
